Welcome to 2ndCell! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you do not agree to any part of these terms, you should not proceed with using our services.
1. General Terms
a. Eligibility
- By accessing our website, you confirm that you are at least 18 years of age or have the legal consent of a guardian to enter into a binding agreement.
- Use of our website for illegal or unauthorized purposes is strictly prohibited.
b. Changes to Terms
- We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective immediately upon posting on this page.
2. Product Information
a. Certified Second-Hand Products
- All products sold on 2ndCell are certified second-hand Apple devices that have undergone thorough testing and inspection.
- Each product is graded for its condition (Excellent, Good, Fair) and described transparently on its product page.
b. Accuracy of Information
- While we strive for accuracy, minor discrepancies in color, design, or specifications may occur due to screen resolution or manufacturing differences.
- Product availability is subject to stock levels, and we do not guarantee the availability of all models at all times.
3. Pricing and Payment
a. Pricing
- All prices listed are in INR (Indian Rupees) and inclusive of applicable taxes unless otherwise mentioned.
- Prices are subject to change without prior notice.
b. Payment Methods
- We accept the following payment methods:
- Credit/Debit Cards
- UPI (Google Pay, PhonePe, etc.)
- Net Banking
- Wallets (Paytm, Amazon Pay, etc.)
- EMI options for eligible purchases
- Payments must be completed in full before order processing.
c. Payment Security
- All transactions on our website are encrypted using SSL technology to ensure security.
4. Order Policies
a. Order Confirmation
- After placing an order, you will receive a confirmation email or SMS with your order details. If you do not receive this, please contact us immediately.
b. Cancellation
- Orders can be canceled before they are dispatched. Once an order is shipped, cancellations are not possible.
c. Delivery Policy
- Delivery timelines vary based on location. Refer to the Shopping Information page for estimated delivery times.
- We are not liable for delays caused by unforeseen circumstances, including courier service issues or natural disasters.
5. Returns and Refunds
a. Eligibility for Returns
- Returns are accepted within 7 days of delivery for the following reasons:
- The product is defective or damaged.
- The product does not match its description.
b. Conditions for Returns
- The product must be unused, with all original accessories and packaging intact.
- Any tampering or damage caused post-delivery voids the return eligibility.
c. Refund Process
- Refunds will be initiated after the returned product is inspected and approved. The process may take 7-10 business days.
d. Non-Returnable Items
- Products sold as “final sale” or “clearance” are non-returnable unless defective.
6. Warranty
a. Warranty Coverage
- All products come with a standard 1-year warranty covering manufacturing defects and functionality issues.
- The warranty excludes physical or water damage caused post-purchase.
b. Extended Warranty
- Extended warranty options may be available for purchase at the time of checkout.
7. Intellectual Property
a. Ownership
- All content, including text, graphics, logos, images, and software, on the 2ndCell website is owned by 2ndCell and protected under copyright laws.
b. Prohibited Use
- Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.
8. Privacy Policy
a. Data Collection
- We collect personal information such as your name, contact details, and payment information solely for processing your order.
b. Data Security
- Your data is stored securely and will not be shared with third parties without your consent, except for processing your order (e.g., sharing delivery details with courier services).
For detailed information, refer to our Privacy Policy page.
9. Limitation of Liability
- 2ndCell is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our maximum liability is limited to the purchase price of the product in question.
10. Governing Law
- These terms and conditions are governed by the laws of India. Any disputes arising from your use of our services will be resolved in the courts of [Your Location].
11.Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (e.g., floods, earthquakes)
- War, civil unrest, or acts of terrorism
- Government actions or regulations
- Labor disputes or strikes
- Interruptions in telecommunication or internet services
In such cases, we will make reasonable efforts to minimize the impact and resume services as soon as possible.
12. Prohibited Activities
By using our website, you agree not to:
- Engage in fraudulent or illegal activities.
- Use bots, scripts, or other automated tools to interact with our website.
- Breach or attempt to breach our security measures.
- Disrupt the functioning of our website or servers.
- Misrepresent yourself or impersonate another individual.
Violation of these terms may result in the suspension or termination of your account, as well as legal action.
13. Account Responsibility
a. Account Creation
- You may create an account to simplify the shopping experience, track orders, and save preferences.
- Ensure that the information provided is accurate and up-to-date.
b. Account Security
- You are responsible for maintaining the confidentiality of your account credentials.
- Notify us immediately if you suspect unauthorized access to your account.
14. Promotions and Discounts
a. Eligibility
- Promotional offers, discounts, and coupon codes are subject to specific terms outlined in the offer.
- Only one promotional code can be applied per order unless stated otherwise.
b. Misuse
- Misuse of promotions, such as using fake accounts or violating terms, may result in the cancellation of the order and restriction of account access.
15. Third-Party Links and Services
Our website may contain links to third-party websites or services. These links are provided for your convenience, and 2ndCell does not endorse or assume responsibility for the content, policies, or practices of third-party sites. Use these links at your own risk.
16. Dispute Resolution
a. Informal Resolution
- For any disputes, please contact our support team first to seek an amicable resolution.
b. Arbitration
- If a resolution cannot be reached informally, disputes will be resolved through binding arbitration in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996.
c. Jurisdiction
- Any disputes not resolved through arbitration will be subject to the exclusive jurisdiction of the courts in [Insert Location].
17. Termination of Use
We reserve the right to terminate your access to our website or services at any time for violations of these terms, suspected fraudulent activities, or any other reason deemed necessary.
18. Entire Agreement
These terms and conditions constitute the entire agreement between you and 2ndCell and supersede any prior agreements or understandings regarding the use of our website or services.
19. Severability
If any provision of these terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to be valid and enforceable.
Contact Information
For any questions or concerns regarding these terms, please reach out to us:
- Email: info@2ndcell.in
- Phone: 9813736719
- Address: Samaypur badli new delhi
Thank you for choosing 2ndCell! We strive to deliver quality, transparency, and customer satisfaction in every transaction.
